Privacy Policy

Privacy Policy

This privacy policy (“Privacy Policy”) applies to your use of the auramobilewellness.org website, which is OWNED AND OPERATED by AURA MOBILE WELLNESS LLC. The terms “we,” “our,” and “us” refer to AURA MOBILE WELLNESS LLC - doing business as AURA MOBILE WELLNESS. Your privacy and security are important to us. Please read this Privacy Policy carefully to understand how we will use and protect the personal information you provide to us. We will not share your personal information with anyone except as described in this Privacy Policy. We do reserve the right to make changes to this Privacy Policy from time to time, so please check back periodically.


By using this Website, you agree, without limitation or qualification, to be bound by this Privacy Policy and our Terms and Conditions. Please take time to read our Terms and Conditions.

1. WHAT INFORMATION WE COLLECT FROM YOU.

1.1 Personal Information Versus Non Personal Information. Our primary goal in collecting information from you is to provide you with an efficient and helpful experience while using the Website. In order to do so, the Website collects two types of information about you: Personal Information and Non-Personal Information.

(a) “Personal Information” refers to information that lets us know the specifics of who you are and can be used to identify, contact, or locate you. Examples of Personal Information include, without limitation, your first name together with your last name, your credit card number, your mailing address and/or email address, and your phone number. Generally, we collect Personal Information when you use the Website to make product purchases, fill out surveys or questionnaires, join our mailing list, request catalogs, correspond with us, enter one of our sweepstakes or contests, choose to submit testimonials, stories, photos, or the like to the Website, or otherwise volunteer information about yourself. If you choose to complete any questionnaires or call any of our Skin Health Experts to receive personalized skin consultations or analysis, we will also collect personal information related to your personal health such as: (i) age, (ii) gender, (iii) history of allergies, (iv) certain use of medication or drugs, and (v) any special health problems or concerns. If you purchase a gift certificate on the Website, we may collect the name, email address, mailing address, and telephone number of the recipient.

(b) “Non-Personal Information” refers to information that does not, by itself, identify you or a specific individual. Examples of Non-Personal Information we may collect include, without limitation, demographic information, which web pages of ours are most often visited, and which of our products are either receiving the most purchases or website visits. We may collect Non-Personal Information through any of the methods discussed above, as well as automatically through the use of industry-standard technologies discussed further below.

1.2 Access and Change To Personal Information. We provide you with the ability to review, update, or correct Personal Information previously submitted by emailing us at [email protected]. We will use commercially reasonable efforts to accommodate all such requests, especially to the extent such activities will not compromise privacy or security interests. Also, upon a user’s written request, we will functionally delete the user and his or her Personal Information from the database, where such information is stored; however, we will retain one copy of all information provided for certain legal or archival purposes for a prescribed period. If you cancel an order or do not complete an order, we may collect and use any email address or other information that you have entered just as we would collect and use it if you had completed an order.

1.3 Information Collected Through Technology. We and our third-party service providers may collect information from visitors to the Website regarding the referring URL, your IP address, which browser you used to come to the Website, information regarding your domain server, the country, state, and telephone area code where your server is located, your type of computer, timestamp data, and the pages of the Website that you viewed during your visit. Some of this information is gathered through the following technologies by us or our third-party service providers:

(a) Cookies. In order to improve your user experience, we may use cookies. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Generally, cookies work by assigning to your computer a unique number that has no meaning outside of the Website. Our cookies do not generally contain any personally identifying information. Most web browsers automatically accept cookies, but you can usually configure your browser to prevent this. Not accepting cookies may make certain features of the Website unavailable to you. We may combine the information we collect through cookies with other information we have collected from you. This information may be used to improve our websites, to personalize your online experience, and to serve you ads based on your past visits to our website.

(b) IP Address. You can visit many areas of the Website anonymously without the need to become a registered user. Even in such cases, we may collect IP addresses automatically. Each time you access the Website and each time you request one of our pages, our server logs your IP address. Standing alone, your IP address is not necessarily personally identifiable.

(c) Web Beacons. We may use a variety of other technical methods for tracking purposes, including web beacons. Web beacons are small pieces of data that are embedded in web pages and e-mails. We may use web beacons in HTML e-mails that we send our users to determine whether they have opened those e-mails and/or clicked on links in those e-mails. The information from the use of these technical methods may be collected in a form that is personally identifiable.


2. USE AND DISCLOSURE OF PERSONAL INFORMATION

2.1 Use of Information

We use Personal Information collected through the Website to:

Respond to inquiries and service requests

Schedule and confirm appointments

Provide service-related updates and reminders

Deliver healthcare-related services requested by the user

Maintain internal records and comply with legal obligations

Personal Information is used solely for legitimate business and operational purposes related to the services provided by Aura Mobile Wellness LLC.

We do not sell, rent, or trade your Personal Information to third parties.

2.2 Disclosure of Personal Information.

(a) General Rule. Except as otherwise stated in this Privacy Policy, we do not sell, trade, or rent your Personal Information collected on the Website to others. We may disclose your Personal Information to our related parties. Such related parties may use your Personal Information only to the extent permitted to be used by us pursuant to this Privacy Policy.

(b) Service Providers

We may disclose Personal Information to third-party service providers that assist in managing our Website, hosting services, scheduling systems, secure communication systems, and other operational support services necessary to provide our services. These service providers are authorized to use Personal Information only as required to perform services on our behalf and not for their own independent purposes.

We do not share mobile information, SMS opt-in data, or consent records with third parties for their own independent use. All SMS consent data remains confidential and is used solely for providing requested service-related communications.

(c) Links to Other Websites. Our Website or emails may contain links to third-party websites with which we have no affiliation. We do not share your Personal Information with those websites and are not responsible for the privacy policies of any other website or their management of your Personal Information. We suggest you read the privacy policies on those third-party websites.

(d) Enforcement of Law and/or Terms of Use. From time to time, we may be required by law enforcement or judicial authorities to provide Personal Information to the appropriate governmental authorities. We will disclose Personal Information upon receipt of a court order or subpoena or cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our products or services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. Moreover, we may use or release account information and Personal Information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of our users, others, and ourselves.

(e) Change in Control. We may transfer your Personal Information to a successor in interest to us if we are acquired by or merged with another organization. In such event, we will use reasonable efforts to notify you (either by posting a notice on the Website or by email to you at the last known email address) before information about you is transferred and becomes subject to different privacy policy; however, in the event we fail to notify you, your Personal Information will still be transferred, but subject to this Privacy Policy.

(f) Text Messaging Data. Notwithstanding any other provision in this policy, no mobile information will be shared with third parties/affiliates. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


3.1 SMS CONSENT AND OPT-IN

Users opt-in to receive SMS appointment-related informational text messages from Aura Mobile Wellness LLC by visiting our website auramobilewellness.org providing their mobile phone number, and affirmatively checking a box to agree to receive messages. By checking this box, users agree to receive appointment confirmations and appointment reminders from Aura Mobile Wellness LLC. Message frequency varies. Message and data rates may apply. The user acknowledges that consent is not a condition of any purchase.

3.2 Opting Out

The user may opt out of SMS communications at any time by replying STOP to any text message they receive from Aura Mobile Wellness LLC. After they send STOP, the user will receive a confirmation message that they have been unsubscribed. You may also reply HELP for assistance, or contact us directly at (530) 561-5417 or by email at [email protected].

4. SAFEGUARDING YOUR PERSONAL INFORMATION.

4.1 Our Security Measures. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party banking institutions, process agents, and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. Although we use reasonable efforts to safeguard the security of your Personal Information, transmissions made on or through the Internet are vulnerable to attack and cannot be guaranteed to be secure. You hereby acknowledge that we are not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

4.2 Protecting Yourself. You are solely responsible for safeguarding and maintaining the secrecy of your User ID, password, and/or any account information in your possession or control. Please be careful and responsible whenever you are online. The Website contains links to third parties, who may collect information directly from you. Each of the websites linked from the Website have separate privacy policies and data collection practices, independent of us, and we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of such websites, nor do we make any warranties or representations about the contents, products, or services offered on such websites or the security of any information you provide to them. You can learn more about Internet privacy from government websites such as www.ftc.gov/privacy.

5. GENERAL

5.1 Changes to Our Policy. This Privacy Policy is effective with respect to any Personal Information collected on or after the effective date set forth below. We reserve the right to modify or supplement this Privacy Policy at any time. If we make any changes, we will update the Website and Privacy Policy to include such changes and notice thereof. Please review this Privacy Policy often to review any changes that may affect your use of the Website. Your continued use of the Website once the revised Privacy Policy has been posted on the Website affirms your agreement to such changes.

5.2 Children, Parental Consent Policy. We want to let you know that it currently is our policy not to collect Personal Information from any person under 13 because children are not permitted to use the Website or services on the Website, and we request that children under the age of 13 not submit any Personal Information to us via the Website. As one measure to ensure that we do not gather Personal Information from children, we require that all individuals provide a valid credit card number before completing a purchase order. If we learn that we have inadvertently gathered Personal Information from children under 13, we will attempt to notify such child’s parent or guardian and erase such information from our records, unless the child’s parent or guardian consents to our maintaining such information. We do recommend that minors over the age of 13 ask their parents for permission before sending any information about themselves over the Internet.

5.3 Contact Us. If you have any questions about this Privacy Policy, the practices of our Website, your communications with Aura Mobile Wellness LLC, or your Personal Information, please contact us by sending an email to [email protected] or a letter to:


AURA MOBILE WELLNESS LLC

5590 Deschutes Rd.

Anderson, California, 96007

We reserve the right not to respond to requests not submitted to the address listed above.

HOURS: Tuesday ➢ Friday - 9:00AM ➢7:00PM

PHONE: (530) 561-5417

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